fb99bet's Privacy Policy

1. Introduction

fb99bet ("we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy ("policy") explains how fb99bet collects, stores, uses, processes, and protects your personal information ("data").

By using this website or its associated services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2. What Information We Collect

fb99bet collects various types of information, which is gathered automatically or directly from you while you use the platform.

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name and username
• Date of birth (for age verification)
• Email address
• Residential address
• Preferred currency and language settings

2.2 Identity Verification Information

To ensure security and responsible gaming, we collect the following in certain situations:

• National ID (NID) or passport scan copy
• Proof of address (utility bill or bank statement)
• Payment method verification documents (bKash, Nagad, Rocket, Upay account details)

2.3 Financial Transaction Information

We retain records of all financial transactions, including deposit and withdrawal history, amounts, methods, and timestamps.

2.4 Automatically Collected Information

• IP address and device information
• Browser type, version, and operating system
• Page views, click patterns, and session duration
• Login time, location, and device ID
• Gaming activity, betting history, and game preferences

3. Purpose of Data Collection

fb99bet uses your information only for legitimate and specific purposes. We never use your information for unnecessary or unauthorized purposes.

• Creating, managing, and securing your account
• Processing financial transactions including deposits and withdrawals
• Verifying identity and preventing fraud
• Enforcing responsible gaming policies and verifying age
• Providing a customized gaming experience
• Managing customer support and live chat assistance
• Delivering applicable promotional offers and bonuses
• Detecting and preventing security risks
• Analyzing and improving platform performance
• Meeting legal obligations

4. Sharing of Information

fb99bet may share information with limited third parties in specific circumstances. In each case, we ensure the necessary agreements and safeguards are in place to protect the confidentiality of the data.

4.1 Payment Providers

Minimum necessary information is shared to complete transactions through payment services such as bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies.

4.2 Technology and Gaming Partners

Limited information may be shared with selected technology partners for game operation, fraud detection, and platform management. These partners are required to operate under strict data protection agreements.

4.3 Legal Requirements

In response to a legal order, court direction, or a lawful request from a government authority, fb99bet may be obligated to provide the required information. In such cases, we always follow a policy of providing only the minimum information necessary.

4.4 Business Transfers

In the event of a significant change, merger, or acquisition of fb99bet's business operations, user information may be transferred to the new entity. We will notify users appropriately before any such change.

5. Cookies and Tracking Technologies

The fb99bet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform remember your preferences and improve your experience.

5.1 Essential Cookies

These cookies are essential for login sessions, security verification, and basic platform functionality. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to provide your language preferences, game settings, and a personalized experience.

5.3 Analytics Cookies

These cookies are used to monitor platform performance and improve the user experience. The data collected is aggregated and anonymized.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the platform.

6. Data Security Measures

fb99bet treats the protection of your personal information as its highest priority. We use industry-standard security technologies and processes.

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Stored data protected with 256-bit encryption technology
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Automatic detection of suspicious logins and transactions
• Data access restricted to authorized personnel only
• Regular staff training and data protection guidelines

7. Data Retention Period

fb99bet does not retain any information longer than necessary. The retention period depends on the type and purpose of the data.

• Active account data: for the full duration the account remains active
• Financial transaction records: minimum five years after account closure
• Identity verification documents: for a specific period as required by law
• Customer support communications: for a reasonable period after the relevant matter is resolved
• Log files and technical data: typically up to 90 days

Even after a request to close an account, certain information may be retained for a defined period to meet legal obligations, prevent fraud, or resolve disputes.

8. Your Rights

As a fb99bet user, you have the following rights over your personal information. To exercise these rights, contact us via live chat or email.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Object: In certain circumstances, you may object to the processing of your information.
• Right to Data Portability: You may request to receive your information in a structured and commonly used format.

After receiving a request, we will endeavor to respond within 30 business days. Some requests may not be fully fulfilled due to legal obligations.

9. Protection of Minors

fb99bet is for users aged 21 and above only. We are firmly committed to protecting minors.

• Age verification is mandatory at registration
• Identity documents are used to confirm age in suspicious cases
• Information belonging to minors is not knowingly collected or stored
• If a minor's account is identified, it is closed immediately

If you believe a minor has registered on fb99bet, please contact us.

10. Third-Party Services

The fb99bet platform may contain links to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) and payment services. These third-party services have their own privacy policies, which are not under fb99bet's control.

You are advised to read the privacy policy of any third-party service before using it. fb99bet is not responsible for the data protection practices of third parties.

11. Changes to the Policy

fb99bet reserves the right to update or change this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a notice to your registered email address
• Notifying you about changes at the time of login

If you continue using the platform after the changes, you will be considered to have accepted the revised policy. Contact us to learn about the history of policy changes.

The "Last Updated" date mentioned at the top of this page always indicates the date of the most recent effective version.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the fb99bet support team:

• Via 24/7 live chat — support is available in Bengali
• Email: [email protected]

We take your privacy concerns seriously and aim to respond as quickly as possible. fb99bet is always committed to protecting your information.